FAQ

We have tried to anticipate any questions so please take a look and see if your query has been answered. But just in case we have missed one please email us.

THE PRINT

How much do your prints cost?

A small print costs £35 including shipping and packaging within the UK. A medium print costs £350 including shipping and packaging within the UK. A large print costs £2,500 including shipping and packaging within the UK.

Our prices include VAT.

How much do your painitngs cost?

The price of the original paintings varies and is indicated with each painitng.

Our prices include VAT.

What does limited edition mean?

For all the prints sold on this site we have limited the number produced. For any of the images on Cerise Art Agency there will only ever be 200 prints made: 150 small prints; 100 medium sized and 50 large ones.

Is that all?

hat's all that will be for sale. There will also be potentially 3 artist's proofs, (these are not for sale) which are for quality checking purposes and for the artist to be able to exhibit and/or use in their portfolio.

Who owns the copyright of the artwork?

The artist owns the copyright. Cerise Art Agency has obtained a licence in agreement with the artist to reproduce the photograph and the original painting as a limited edition print. Purchasing the print or the painting conveys ownership of the actual work but not the copyright, nor any licence to reproduce the image (see legal information). For information on using any of the images on our site in media publications and blogs please contact us.

How is the print produced?

Our prints are produced digitally from high-resolution scans as either Lambda or Giclee prints on high quality archival paper or acrylic.

What is a Lambda print?

Lambda prints are produced using three coloured lasers (red, green and blue) and exposing directly on to conventional photographic paper which is then processed in the same manner as the traditional photographic print by developing in "wet" chemistry. Lambda is the name of the machine these prints are produced on. The prints are often called C-type or digital C-type. See glossary of terms for more information.

What is a Giclee print?

Giclee prints - the word Giclee ("g-clay") comes from the French gicler meaning "to squirt, spurt, or spray" - are high quality digital inkjet prints produced on art paper, often referred to as photo rag paper.

How should I look after the print?

Ideally the print should be framed behind glass and kept out of the sun. If mounted or stored in contact with paper or board, try to ensure it is acid free. Any masking tape used in framing should also be archival. Fingerprints can cause damage, so use the supplied cotton gloves to handle the prints. Polyester sleeves are an ideal way to keep unframed prints and ideally store them flat. Stockists include Silverprint. See our framing advice for more information.

Will my print look exactly as it does on my screen?

That depends! Computer screens and the circumstances in which they are viewed vary so much that it is possible your screen and the print may not be an exact match. However our prints are colour balanced and profiled so that they are as close to the artist's vision as possible. We also produce test prints for the artists to approve quality and colour fidelity before the final prints are made.

What paperwork does the print come with?

What are your print sizes?

Do the prints have a border?

THE ARTISTS AND THE PHOTOGRAPHS

Who are your artists? How do you pick them?

THE SITE

How can I contact you?

you can email us by clicking here

or you call us on +44 208 566 4879

or you can write to us at 2 Billets Hart Close, Hanwell, London, W7 2PY, UK.

How do I pay? Which cards do you accept?

We accept all the usual credit and debit cards. These will be handled via PayPal. All credit/debit card details are taken by PayPal and we have no access to your card number. To use PayPal you will not need a PayPal account.

Why do you use PayPal?

Because it offers simple and secure payment as well as some fraud protection for our customers. For further information on PayPal go here.

Do you accept cheques?

We will accept cheques by arrangement. Please note that your goods will not be shipped until all funds have cleared and we will not be able to hold a work until this has happened, so you may risk losing it to another buyer.

Can you take payment over the phone?

We can accept payments over the phone.

Can I check the status of my order?

Yes, you can check the status of your order online from your PayPal.

Can I ship prints to several addresses?

Yes, but you will need to make a separate order for each different address.

The number of prints shown as available sometimes goes up as well as down. Why is this?

This can happen for a few reasons. The most common one is that someone selects a print and holds it in their shopping basket without going to checkout. After a period of time, this print will be released and go back into the stock number available to buy.

Occasionally, due to our no quibble returns policy, customers return the print and it is credited back into our inventory.

Why do you not offer framing for the prints?

We have considered this very carefully and decided that it is not possible at present to provide a simple framing solution that would fit every image we offer. Each image has its own character and requires a sympathetic frame and/or mount.

What is in your newsletter?

Our newsletter contains information about new images we are presenting and about the artists we feature. It also includes news we think will be of interest, such as exhibitions by our artists and occasional opinion pieces commissioned from knowledgeable writers on matters photographic. Please sign up here ... it's free!

Can I use your images/text/video on my blog?

Yes if you are talking about us, or our artists, or just highlighting a picture on our site. We ask that you link to us or refer to Cerise Art Agency in the copy and credit the photographer. If you have any doubts just drop us a line. Our only concerns are anything that might undermine an edition and so detract from the value our customers receive, or any form of commercial use that infringes on the artists' copyright. See the info for bloggers and legal information pages for details.

DELIVERIES AND RETURNS

What are your delivery and packaging charges?

Costs to the UK Small prints £4.95 for 1-3 prints in the same order.

Medium prints £12.50 for 1-3 prints in the same order.

Large prints £75.00 per item.

Costs to Europe (see country list below) Small prints £9.95 for 1-3 prints in the same order.

Medium prints £24.95 for 1-3 prints in the same order. Large prints £85.00 to £110.00 per item.

Costs to the rest of the World Small prints £14.95 for 1-3 prints in the same order.

Medium prints £39.95 for 1-2 prints in the same order. Large prints £85.00 to £130.00 per item.

These prices include tax and insurance.

The following are considered to be in Europe for Postal costs:

Albania, Andorra, Armenia, Austria (EU), Azerbaijan, Belarus, Belgium (EU), Bosnia-Herzegovina, Bulgaria (EU), Croatia, Cyprus (EU), Czech Republic (EU), Denmark (EU), Estonia (EU), Finland (EU), France (EU), Georgia, Germany (EU), Greece (EU), Hungary (EU), Iceland, Irish Republic (EU), Italy (EU), Kazakhstan, Kirghizstan, Latvia (EU), Liechtenstein, Lithuania (EU), Luxembourg (EU), Macedonia, Malta (EU), Moldova, Monaco, Montenegro, Netherlands (EU), Norway, Poland (EU), Portugal (EU), Romania (EU), Russia, Serbia, Slovak Republic (EU), Slovenia (EU), Spain (EU), Sweden (EU), Switzerland, Turkey, Ukraine, Uzbekistan, Vatican City State.

How long does delivery take?

We will make every effort to get your purchase to you quickly and safely. We try to ensure that orders are packed and delivered within 3 days in the UK, 5 days in Europe and 7 days for the rest of the World, subject to stock availability and payment approval, but we do ask for your patience during busy periods.

Orders received after 3pm on Friday will not normally be processed until Monday, so please allow more time for orders made over the weekend. (During December we will post the last shopping days on the website.)

Where do you deliver to?

Orders can be delivered to either residential or business addresses and will require a signature on receipt. It is usual for the couriers to leave a notification card with their contact information if they are unable to deliver, however we cannot take responsibility if a notification card is not left. Please note that we cannot undertake deliveries to PO box numbers or hotels and hostel accommodation addresses.

How do you ship?

Paintings will be packed in a bubble wrap hard reinforced envelope. The small prints will be sent in a reusable hard reinforced envelope, the medium and large prints will be rolled in reusable cardboard tubes. For deliveries in the UK we normally use a Royal Mail "signed for" service for the small and medium prints and a specialised courier for the large prints. To Europe and the rest of the world we use a number of different carriers.

If I buy more than one print do I have to pay postage and packaging for each print?

We can pack up to three prints for the same post and packaging if they are all going to the same address. So you would in that instance only pay once for post and packaging. In the case of three prints of differing sizes, we only charge p&p for the largest sized print in your selection.

What if my print is damaged or lost in the post?

Should your print be damaged on its way to you please let us know immediately, either via email, by phone on +44 (0)208 566 4879 or write to us at 2 Billets Hart Close, Hanwell, London, W7 2PY, UK.

In the UK for the small and medium prints we will send you a pre-paid Special Delivery label. Simply repack the print in its original packaging, attach the label and take it to the Post Office. The large prints will be collected by a courier arranged by us.

Unfortunately we cannot guarantee to replace any damaged prints not sent using our return labels or via our courier, as we cannot take responsibility for losses in uninsured postage.

If your print was damaged on its journey outside the UK we will take the matter up with the carrier and send a replacement as soon as possible.

What is your returns policy?

Of course we hope you'll love your purchase, but if for any reason you are not happy with it, even if you just change your mind, it is very simple to return it. It won't cost you a penny.

Simply email us within 7 days of receiving it. We will either send a return postage label or arrange a pickup by courier. All you will need to do is repack it and return it to us within 30 days. Once the print has been checked and the return accepted, your card will be refunded via Google Checkout.

Does your free returns policy apply to outside the UK?

Yes, returns from outside the UK are free too. The method of return will vary from country to country. We will notify you of the exact details once we hear from you.

Are there any conditions on returning a work of art?

All returns, for whatever reason, are free of charge. We do however have three small conditions.

Firstly that you use the original supplied packaging to return it in.

Secondly for any returns other than for damage please ensure the print is in perfect condition. In particular fingerprints can damage a print so please use the supplied cotton gloves when handling it.

Thirdly we cannot guarantee to accept any returns sent via another postal/courier method than the one we specify. These are limited prints and their value lies in the exact number being maintained. So if a print (even if damaged) is to be returned we need to be able to physically account for it, hence the use of insured delivery requiring a signature on delivery. We cannot otherwise take responsibility for it and will not be able make any refund for anything lost in post that does not require a signature on delivery. If you have any further questions please either email us or call on +44 (0)208 566 4879 between 9.30am and 5.30pm Monday to Friday.

Can I pick up my print in person?

You can pick up your order from our office at a prearranged collection time. Please enter our office address (2 Billets Hart Close, Hanwell, London, W7 2PY, UK) as the delivery destination when you place your order AND send an email requesting our collection service. We will send you an email when your order is ready detailing available collection times. Our collection times are Monday to Friday 12 - 4.00pm

Something we've forgotten?